TERMS AND CONDITIONS OF SALE
INTERNET ORDERS
Terms of Payment: All merchandise requires payment in full.
Shipping and Delivery: Shipping and delivery shall take place using our preferred shipping and delivery companies. Our standard shipping method is ground (1-5days). Certain large or heavy items may require freight delivery. Additional delivery charges may occur for delivery addresses that are not accessible by lift-gate truck or commercial vehicles. You may request expedited shipping at an additional cost. Installation and assembly shall be at your expense.
IN-STORE AND PHONE ORDERS
Terms of Payment: All stock merchandise requires payment in full. Payment for special order merchandise must be made as follows: non-refundable 50% deposit when order is placed with full balance due two weeks before delivery to, or at pick-up by you.
Special Orders: Special orders are processed after receipt of non-refundable 50% deposit. Once in production, special orders cannot be changed or cancelled. Special order merchandise may not be returned. There are no refunds on special order items.
Shipping and Delivery: Shipping from our warehouse, delivery, installation and assembly shall be at your expense. Choosing a delivery and installation company is the your responsibility. In the event that you do not have a preferred delivery/installation company, the we may, upon request, propose an appropriate company.
GENERAL
Estimated Delivery Dates: Our delivery dates are approximate and cannot be guaranteed. We will make reasonable efforts to advise you in advance if all or part of an order will be delayed.
Pick-up: You may choose to pick-up merchandise at our warehouse or store at a charge. We shall have no responsibility for loss or damage to the merchandise once the merchandise has been picked up by you.
Returns: Non-sale, non-special order merchandise will be accepted for return at our sole discretion. Any item submitted for return must be presented with its sale receipt, and must be in its original packaging. A 20-40% restocking charge (depending on where the order is in the production or fulfillment process) plus all related charges to delivery, pick up and storage will apply if such merchandise is accepted for return. Discounted merchandise and floor samples, is not subject to returns, refunds, credits or cancellations.
Customer's Own Fabric/Leather: (C.O.M./C.O.L.):All C.O.M. upholstery & C.O.L. leathers must be sent to the manufacturer by air fright. The shipping must be arranged by you directly. All incurred freight/custom charges are at your expense. The estimated delivery of such order(s) is based on the date the fabric/leather has been received at the manufacturer's facility.
Variations: Color and grain variations are natural characteristics of fine wood & leather, which mark the unique individuality of each piece. We bear no responsibility to assure the exact matching of related pieces.
Claims: At the time of pick-up or delivery, you should examine merchandise carefully and note any visible defect, damage or shortage on the pick-up or delivery receipt. Claims must be filed in writing (contact@rolfbenzstudio.com) within two calendar days. Failure to follow these procedures will constitute full acceptance of the merchandise and a waiver of all visible defects, damage or shortages. We guarantee the merchandise against damage arising from structural defects for one year from the date of delivery and reserve the right to be the sole judge of the cause of any damage.
Delay/Force Majeure: We shall not be liable or responsible for any delays (such as shipping or manufacturing) that are beyond our reasonable control. If any such event occurs, we, at our option, will extend delivery dates by the period of time necessary to overcome the effects of such delay or may cancel any order not in production and refund amounts pertaining to delayed item(s) already paid by customer.
Typographical Errors: We make every effort to include accurate and up-to-date information on this web site. However, in the event merchandise is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for merchandise listed with incorrect information. If your credit card has been charged for purchases and the order is cancelled, we will immediately issue a credit to your credit card account in the amount of the charge.
Sales Tax: We will automatically charge and withhold the applicable state sales tax for orders delivered to addresses within Massachusetts.
International Orders: Any customs, taxes, import duties, broker fees or any other applicable charges are your responsibility and are collected once the package reaches your country. We have no jurisdiction over these expenses and cannot determine what they may be. Customs policies vary widely from country to country; you are encouraged to contact your local customs office for further information.
Title to Goods:Title to goods passes to you at the time of delivery.
Jurisdiction and Venue:This document and disputes shall be construed under the laws of the State of Massachusetts and venue and jurisdiction shall be in Suffolk County, Massachusetts.Furthermore, should a dispute arise, this document requires any issues to be subject to mandatory arbitration in the State of Massachusetts.
Unpaid Balances: Any balance more than thirty (30) days past due shall bear interest at the rate of ten percent (12%) per annum.In the event collection efforts are necessary, you will be responsible for all expenses of collection including attorney fees and costs.
THERE ARE NO EXPRESS WARRANTIES OR ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE THAT APPLY TO THIS SALE.SELLER IS NOT LIABLE FOR DAMAGES OF ANY SORT INCLUDING INCIDENTAL AND CONSEQUENTIAL DAMAGES.
